Dispute Resolution Policy

At Echomingle, customer satisfaction is our top priority. We are committed to resolving disputes in a fair, transparent, and timely manner.

Initial Resolution Process

If you have a problem with your order (e.g., incorrect, damaged, or missing items), please contact us within 7 days of receiving the item.

Email: service@echomingle.com

Include your order number, issue details, and relevant photos (if applicable).

Resolution Timeline

We aim to respond to all complaints within 48 hours.

Most disputes are resolved within 5–10 business days.

Types of Resolutions We Offer

Depending on the nature of the dispute, we may offer one or more of the following:

A replacement product

A partial or full refund

Governing Law

This policy shall be governed by and construed in accordance with the UK laws of the jurisdiction in which Echomingle operates.